What is HF Assist?

HF Assist is a new, easy to use helpline for letting agents and property managers.

What does HF Assist give you?

It's simple and straightforward – all you need to do is complete the application form and pay an annual or monthly subscription. (The subscription charge applies to the main subscriber and all individual branches).

   
Membership Options
    Standard Premium
Letting agent helpline
Speak to a lettings specialist advisor by telephone or Live Chat. 9.00am to 5.30pm Monday to Friday
Resources, guides and useful links
Download our free Assured Shorthold Tenancy Agreement and Letting Agent Terms of Business templates. Access our resources library for more useful guides, documents, and links.
24/7 Legal Helpline
Speak to a solicitor on our external 24/7 legal helpline.
24/7 Tax Investigation Helpline
Speak to a tax specialist on our external 24/7 tax helpline for help on legal and HR related queries affecting your business.
Legal Expenses Cover
Access to legal expenses cover related to queries made to the legal helpline.
Counselling service
A free, non-judgmental and confidential counselling service to support you with emotional and psychological difficulties that are affecting you.
Use other Hamilton Fraser services at preferential rates.
Client Money Protect (CMP) Landlord Action Mydeposits Tenancy Deposit Protection (non-custodial Scheme's only) Professional Indemnity Insurance Property Redress Scheme (PRS) HF Live events and webinars
Cost
Annual subscription
Monthly subscription
£120 plus vat @ 20%
£10 plus vat @ 20%
£240 plus vat @ 20%
£20 plus vat @ 20%
    Select Select
Premium
£240 plus vat @ 20% /annual
£20 plus vat @ 20% /monthly
  • Letting agent helpline

    Speak to a lettings specialist advisor by telephone or Live Chat. 9.00am to 5.30pm Monday to Friday

  • Resources, guides and useful links

    Download our free Assured Shorthold Tenancy Agreement and Letting Agent Terms of Business templates. Access our resources library for more useful guides, documents, and links.

  • 24/7 Legal Helpline

    Speak to a solicitor on our external 24/7 legal helpline for help on legal and HR related queries affecting your business.

  • 24/7 Tax Investigation Helpline

    Speak to a tax specialist on our external 24/7 tax helpline.

  • Legal Expenses Cover

    Access to legal expenses cover related to queries made to the legal helpline.

  • Counselling service

    A free, non-judgmental and confidential counselling service to support you with emotional and psychological difficulties that are affecting you.

  • Use other Hamilton Fraser services at preferential rates.

    Client Money Protect (CMP) Landlord Action Mydeposits Tenancy Deposit Protection (non-custodial Schemes only) Professional Indemnity Insurance Property Redress Scheme (PRS) HF Live events and webinars

  • Join
Standard
£120 plus vat @ 20% /annual
£10 plus vat @ 20% /monthly
  • Letting agent helpline

    Speak to a lettings specialist advisor by telephone or Live Chat. 9.00am to 5.30pm Monday to Friday

  • Resources, guides and useful links
  • 24/7 Legal Helpline
  • 24/7 Tax Investigation Helpline
  • Legal Expenses Cover
  • Counselling service
  • Use other Hamilton Fraser services at preferential rates.
  • Join

Why Choose Us?

Practical guidance by practical people:

We give you practical guidance from lettings professionals who talk your language. Our aim is always to help you use our guidance quickly into your daily lettings business.

One stop shop:

We also have a range of specialist advisors to help you on other issues including legal disputes, HR and Tax. Hamilton Fraser provides specialist insurance and complaint handling services for the private rented sector too - with knowledgeable and skilled experts on hand, we'll find the right service for you.

Cost-effective:

HF Assist prices start from £10 a month (plus VAT), with other Hamilton Fraser services available at discounted rates.

We are dedicated to providing the best:

Whether you're calling us for guidance or downloading documents we believe in delivering expert customer service and raising standards in the private rented sector.

Don’t just take our word for it

Member Area

Access all member benefits from your portal.

Sign In

About Hamilton Fraser

HF Assist is a trading style of HF Resolution Ltd.

Based in Borehamwood, HFIS plc, (parent company to HF Assist, Total Landlord Insurance, mydeposits, Property Redress Scheme, CMP and Landlord Action) provides specialist insurance and ancillary services for the private rented sector.

Eddie Hooker, CEO of Hamilton Fraser, comments: "With the Private Rented Sector having undergone a significant amount of change, and with more to come in the near future, letting agents and landlords are looking more closely at how they can improve and adapt their businesses to meet the requirements of the market and ensure they are compliant. With so much conflicting information, we know that the industry can be very confusing. With our new letting agents' helpline, you can speak to property professionals with years of experience to get it right."